A few useful answers
Frequently Asked Questions
How this catalog works, what the bag does, and which details to confirm before ordering.
Can I pay on this website?
No. This site provides a catalog and email order requests. Buy It Now opens an inquiry page, not a card checkout. Any confirmed purchase needs an agreed payment method; never send card details by email.
Are the products in stock?
The current catalog records zero stock. Ask about future availability before planning a purchase. Adding an item to your bag does not reserve it.
What is the shopping bag for?
It saves product names, options, and quantities locally on your device so you can prepare an email inquiry. It is not a paid order or an account.
Are sizes, materials, and age ratings available?
Only options and details supplied in the catalog are shown. Ask for exact manufacturer specifications and age guidance before purchasing. Photos are not a substitute for labels.
Does METALLIC GIRAFFE make every product?
No manufacturing or original-design claim is made for the catalog. The METALLIC GIRAFFE name identifies the business. Named product lines may belong to third parties.
Do you offer wholesale?
You can send a wholesale inquiry. Product supply eligibility, pricing, minimums, case packs, payment, shipping, and lead times must be confirmed in writing.
Can I visit the Cincinnati address?
Contact us before arranging a visit or pickup. The address is a business contact location; public retail hours and walk-in shopping are not represented.
How do I care for plush or toy clothing?
Follow the exact manufacturer care label for each item and garment. Do not assume machine washing, tumble drying, or soaking is appropriate. See our Plush & Clothing Care page.
Why are journal guide dates different?
Guide edition dates organize the library by an editorial calendar. They do not establish when a guide first appeared online; actual content-modification records are maintained separately.