A little friend for everyday adventures · Cincinnati, Ohio

Know before you order.

Shipping & Ordering

How catalog inquiries become confirmed orders, including availability, delivery, and total-cost questions.

Catalog browsing is not order acceptance.

Prices and product options are presented for reference. The current catalog records no available stock. Adding items to your bag or choosing Buy It Now creates an inquiry, not a paid or accepted order.

Request availability

Send the product name, selected option, quantity, and delivery location. We confirm whether the item can be supplied and provide the relevant specifications before any commitment.

Shipping costs and timing

Delivery areas, freight, handling time, carrier options, and expected dispatch timing depend on the confirmed order. They are quoted in writing before payment. No free-shipping threshold, expedited delivery promise, or same-day dispatch claim is made on this site.

Prices, tax, and payment

Catalog amounts are displayed in US dollars. The final quote confirms the currency, item prices, applicable tax, shipping, and payment method. This static site does not process card payments and never asks you to enter card details. Do not send payment-card details by email.

Confirmation and changes

An order is accepted only after the business confirms it in writing and the agreed payment arrangements are met. If timing or availability changes before acceptance, review the revised details before deciding whether to proceed. Contact us promptly about changes to a confirmed order; the available options depend on its status.

Delivery problems

If an accepted order arrives damaged or incomplete, contact us with the order reference, photographs of the packaging and affected item, and a description of the issue. Keep packaging until we have provided instructions.

Review your bag · Ask about delivery · Returns and exchanges.